Connecting through quality customer service
- Seamless Look and Feel
The CRM Module is designed to incorporate with your existing website ‘look and feel’ creating a seamless connection to the public.
- Public User Accounts
Public users can establish a profile and log into the system, allowing them to track their personal history.
- Frequently Asked Questions
FAQs can be linked to request forms, allowing some questions to be answered even before a request is submitted.
Extending the capabilities of your GovPartner Connect solution to your customers via this interactive mode of communication, GovPartner Connect | Citizen Request Management Module provides functionality to manage your internal processes as well as externally maintaining a window of communication so your customers stay informed and involved.
GovPartner Connect | Citizen Request Management (CRM) Module manages customer communication regarding inquiries, requests for information, requests for service, complaints, questions, and compliments. This public facing communication tool allows you to increase transparency, improve responsiveness, and manage expectations - keeping your customers informed and involved.